Shipping policy

Thank you for shopping with Luxe Market UAE. We are committed to delivering your orders safely and on time across the United Arab Emirates.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed after business hours, on weekends, or on UAE public holidays will be processed on the next business day.

Shipping & Delivery

Dubai, Abu Dhabi, and Sharjah: Estimated delivery within 1–3 business days.
Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain, and other Emirates: Estimated delivery within 2–5 business days.

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping charges are calculated and displayed at checkout before payment.
Promotional offers, including free shipping, may be available during selected campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking information so you can monitor your shipment.

Delivery Address

Please ensure that your shipping address and contact details are accurate. Luxe Market UAE is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Deliveries

If a delivery cannot be completed due to the recipient's absence or an incorrect address, the courier may attempt re-delivery or contact you to arrange another delivery. Additional delivery charges may apply.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order. Include your order number and photos of the item and packaging to help us resolve the issue promptly.

Delivery Coverage

Luxe Market UAE currently delivers to all seven Emirates:

Abu Dhabi
Dubai
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain

Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our control, including adverse weather, courier disruptions, government restrictions, or public holidays. We appreciate your understanding in these situations.