FAQS

Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the payment steps to complete your purchase.

2. What payment methods do you accept?

We accept secure online payments through the payment methods available at checkout. Available payment options may vary depending on your location.

3. Do you offer Cash on Delivery (COD)?

Cash on Delivery is available only where indicated at checkout. If COD is unavailable in your area, you can complete your purchase using one of our secure online payment methods.

4. How long does delivery take?

Orders are typically delivered within 2–5 business days, depending on your location and courier service.

5. Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number by email or SMS (where available) so you can monitor your shipment.

6. What is your return policy?

We accept returns on eligible items within 7 days of delivery. Items must be unused, in their original condition, and include all original packaging and tags. Please see our Return & Refund Policy for complete details.

7. When will I receive my refund?

Approved refunds are typically processed within 7–10 business days after the returned item has been received and inspected. The time it takes for the refund to appear depends on your payment provider.

8. Can I cancel my order?

You may cancel your order before it has been shipped. Once an order has been dispatched, it cannot be cancelled but may be eligible for return according to our Return & Refund Policy.

9. What should I do if I receive a damaged or incorrect item?

Please contact our customer support within 48 hours of receiving your order and provide your order number along with clear photos of the item. We will resolve the issue as quickly as possible.

10. How can I contact customer support?

You can reach our customer support team by emailing support@luxemarket.com. We aim to respond to all inquiries as quickly as possible during business hours.